Help

Help center

Answers to the most common questions.

Getting started
How do I connect?

Open Proxy Manager and press the big button: it connects to the fastest location. To choose a country, pick it in the list.

The button turns green and says "Protected" when your traffic goes through the VPN. Press it again to disconnect.

How does the free trial work?

Create an account in the app with your email and a password, then type the 6-digit code we email you (or click the link in the email). Your free trial starts then.

The trial includes a few countries and some data. When it ends, choose a plan to keep using every country.

On how many devices can I use it?

It depends on your plan (you can see it in My account). Sign in with the same email on each device. To free a place, open My account → Devices and sign out an old device.

Payments
How can I pay?

Open the app → Upgrade (or Plans & billing). You can pay by card, PayPal or crypto, monthly or yearly. Your plan turns on by itself as soon as the payment is confirmed.

How do I stop automatic renewal?

Card plans renew by themselves. To stop it, open the plans page → "Manage billing" and cancel. Your plan keeps working until its end date.

Can I get a refund?

If something does not work for you, write to support from the app within 7 days of your payment and we will look at it. See our refund policy for the details.

Problems
It does not connect or websites do not open

1. Try another location (some servers can be busy).
2. Turn the VPN off and on again.
3. Check that your internet works without the VPN.
4. Still not working? Open Settings → Support and tell us your device and the country you chose.

What is the kill switch?

When the kill switch is on and the VPN stops working, your internet is blocked instead of using your real IP. Nothing leaks. It reconnects by itself.

Privacy
What do you record?

We never record the pages you open or what you send or receive. To run the service and stop abuse we keep: your email, your devices, the IP addresses your devices connect from, when you connect and to which server, and how much data you use. Website names are only counted in daily totals that are not linked to you. See the "What we log" page for details.

Still need help?

Open the app → Settings → Support for the fastest answer.

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